Tryon Wheel Works Warranty and Returns
– all custom wheels purchased from Tryon Wheel Works carry a lifetime tension and true warranty. (does not include issues due to crashes or misuse)
– custom wheels builds from customer’s own parts have one year of free tension and true adjustments
Crash Replacement – Alloy Rims
All alloy wheels purchased through Tryon Wheel Works come with a one year crash replacement policy: replace your damaged parts for 15% off msrp and 25% off labor.
Crash Replacement – Carbon Rims
Most carbon rims come standard with a generous lifetime crash replacement program from their manufacturers. As with alloy Rims, Tryon Bike will offer replacement hubs, spokes, and nipples at 15% off regular price, and labor at 25% off standard rates for repairs with in the first year of ownership.
All wheels are built to order. We typically do not accept returns unless it is a warranty issue, but we consider each situation on a case-by-case basis. All components purchased through Tryon Wheels Works are covered by the manufacturer’s warranty.
Any unused Tire, Skewer, or Wheel Component (hub, rim, un-cut spokes, nipples) may be returned to us in like-new condition within 30 days of purchase.